Are
my details secure?
Yes, more than many
sites you visit!
Your contact details are stored on our own dedicated
server, to which only we have access.
We do not store your credit
card details or even have access to them, all on-line payments are processed by
Paypal or Sagepay
which are among the most advanced e-commerce
payment and security service providers in the industry.
You can
now pay by Pay pal just select the express payment option if you don't have a
pay pal account don't worry this can be set up later pay pal will contact you.
If you experience
a problem with either Protx or Pay Pal select cheque/money order and checkout
and confirm the order this means we receive the order our end and you can sort
out the payment when we request it from you.
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How
much is the postage?
The postage
to the UK is £2.85 for 2nd class Royal Mail or £3.85 for 1st Class
Royal MAil.
Southern Ireland is part of Europe and is charged the
according air mail rates.
USA postage rates are calculated by the shopcart using current Royal Mail international rates.
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| When
Will I receive my order?
At
the moment orders are being shipped within 1-2 working days(does NOT include weekends).
Please also allow one or two days for delivery via first class Royal Mail.
Please note. During our busy period(mid January to the end of April) please allow
at least 7 WORKING DAYS days to receive your order.
You
can track your order from Your
account page.
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Do
you have a minimum order?
Yes, £6.50
plus postage
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Do
you have a catalogue?
Not currently sorry.
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| I
have sent you an e-mail and had no reply?
If we have not replied to your e-mail the only reason would be that we have not
A. received it, or B. you supplied an incorrect Email address, Please try again
ensuring your Email address is correct.
Mail servers in general are
not 100% reliable to be certain we have received your mail ask for a receipt to
be given. E-mails are rarely answered over weekends or bank holidays.
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| Do
you Sell Trade?
Yes, Please call 01268 569420 or Email with your requirements.
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Do
you have bulk or quantity discounts prices?
Yes, but only on card blanks and envelopes, Please call 01268 569420 or Email
with your requirements.
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Can
you tell me who are your suppliers?
No Sorry! We do not give out our suppliers details.
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I
have a complaint!
Please put any complaints in writing by post or e-mail - Kooky Kards, Unit 15,
The Old Courtyard, Sadlers Hall Farm, London Road, Basildon, Essex SS13 2HD
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I
want to add to my order
As long as the order has not been shipped this is not a problem.
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Can
you send me some Samples
Yes, but only card/envelope products, use the contact
form to request samples. Please include your address and double check
the Email address you supply to ensure it is correct.
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I
want to return some goods
When you order over the Internet or by mail order, you have seven days to evaluate
the product in your home, if within those seven days you decide to return the
product (unopened), you will be entitled to a full purchase cost refund, however
this does not include shipping costs.
Note. These rights do not apply
to software.
If the product is faulty:
Kookykards will offer an exchange or full refund including postage costs
incurred, The choice is yours.
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For free samples of cards and envelopes please visit the Contact
Us Page
